Booking directly with us is the best option as it guarantees you:
- The best rates available with no hidden taxes or fees
We are certain that you will not find a better public rate anywhere. Also, the rate that you see in our booking system is the rate that you will finally have to pay. In other words, there are no hidden booking fees, credit card fees, taxes etc.
If you do find a cheaper rate than offered by us, we will not only match that offer but we will offer an extra 5% discount and you will still benefit from booking directly with us. Just let us know about the offer – no screenshots or other unreliable evidence will be accepted; our staff will independently confirm that the offer exists.
Sometimes, our lower category rooms may be overbooked and in that case, those clients who have made a booking with us directly via our homepage, will be given a free upgrade as a priority.
Note: Our “Best Rate Guarantee” applies only to online rates available to the general public. Group rates, wholesale rates or rates which are part of special offers do not qualify.
- A complimentary bottle of wine
If you book directly with us online, you will receive a complimentary bottle of wine from us upon arrival.
- Flexible cancellation and payment policies
Our booking site displays the terms and conditions of booking clearly for each hotel.
In case anything happens and your plans change, you are eligible to modify the date of your prepaid and non-refundable booking with us.
Cancellations are free of charge (except for non-refundable bookings) up to 24 hours prior to the arrival date at Kreutzwald Hotel Tallinn and Vihula Manor and up to 48 hours prior to arrival at the von Stackelberg Hotel Tallinn.
- Helpful customer support
If you book directly with us, we will make sure that you have support available to you. No matter what time it is, what time zone you are in, we guarantee that you will be able to at least reach the reception desk of your chosen hotel, where our staff will be ready to help you or will forward your problem to the appropriate persons. We believe that every guest is unique and thus, deserves service designed uniquely for you!
If you have any further questions, contact us!